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Team Leader- Lumesia ACTIVITY

The person we are looking for plays an extremely important role in motivating the company's teams and ensuring their success.

What are you going to do?

  • You will preside the hall and assist the operators
  • You will manage operational briefings and updates on the specific campaign
  • You will provide initial training and updating on products, services and applications
  • You will be suggesting changes to be applied to the operational processes and for the development of the necessary supports
  • You will be motivating the team entrusted in achieving excellent performance by encouraging team working
  • You will monitor and verify the knowledge acquired by individual operators
  • You will monitor the operational performance of the assigned team (quality and productivity)
  • You will be reporting and monitoring compliance with contractual SLAs and service KPIs

Hiring Process:

1- Absence+Disciplinairy check

2- HR Interview

3- Hiring Manager Interview

4- Calibration+ Selection

5- Annoucement

Eligibility Requirements for This Position:

  • Minimum of 3 months of tenure (service) within the company.

  • Fluency in English and French is required; Italian is preferred.

  • Absence rate must not exceed 5% over the last 12 months.

  • No first-degree disciplinary action within the past 6 months.

  • No second-degree disciplinary action within the past 12 months.

  • Not currently under a Performance Improvement Plan (PIP).

  • (Optionnel) Consistent performance and Quality (QA) scores meeting target over the last 3 months.

  • (Optionnel) Flexibility regarding shift schedules and working hours.

  • Previous Team Leader experience is not required; potential and soft skills matter.
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