Tunisia

Customer Care Agent – English Speaking

For our office

The person we are looking for will provide everyday client support by responding to inquiries by phone and/or digital channels in English.

Who are you?

  • You are fluent in English (at least C1 level in writing and speaking)
  • You have good organizational and time management skills
  • You are a team player and a problem solver
  • You have a positive attitude and good communication skills
  • You are familiar with customer-care department operations

What you are going to do?

  • You will provide everyday client support by responding to inquiries by phone and/or digital channels in English
  • You will manage and resolve customer complaints
  • You will document all information according to standard operating procedures
  • You will maintain and improve performance by adhering to standards and guidelines
  • You will update job knowledge by studying new service descriptions; participate in educational opportunities

What do we offer?

  • Transportation provided

  • Rotating work schedule

  • Competitive salary based on the assigned working hours:

    • 1,060 TND net for 36 hours/week

    • 1,186 TND net for 40 hours/week

    • 1,385 TND net for 48 hours/week

  • Performance bonus: Up to 200 TND net

  • Meal vouchers

  • Access to an on-site gym

  • Health insurance

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