Maccaferri North America

National Accounts Manager

Position Overview

The National Accounts role is a strategic position focused on building and sustaining senior-level relationships with large, complex customers or groups to create and implement comprehensive, mutually beneficial business growth programs.

Specifically, the role requires the candidate to collaborate with company and customer personnel to ensure program implementation and provide progress reporting to all parties. This could include establishing sales targets, rebate programs, product sales training, new product launches, and other relevant efforts.

Key Responsibilities

  • Research, identify, engage, and develop new national accounts
  • Build and maintain a comprehensive database of national accounts
  • Track buying trends across segments and develop strategic responses
  • Maintain a database of high-level contacts (VP and above)
  • Analyze competitor strengths and weaknesses
  • Monitor pricing and margin data across accounts
  • Develop and manage training, marketing, and sales programs
  • Coordinate implementation, evaluation, and reporting of sales programs.
  • Oversee customer service, satisfaction, retention, loyalty, referral, and feedback programs
  • Representative customers: White Cap, Ferguson, ACDI, Core & Main, TDG, Contech, Terracon, Waste Management

Team Involvement

  • Collaborate with internal teams to align national account strategies
  • Support cross-functional coordination of sales and service programs
  • Contribute to strategic planning and execution of customer engagement initiatives

Education & Experience

  • Bachelor’s degree in Business, or related experience
  • Proven experience in national account management
  • Experience working with large-scale clients and industry leaders
  • Familiarity with CRM systems and data-driven sales strategies

Skills & Attributes

  • Strong strategic thinking and analytical skills
  • Excellent relationship-building and communication abilities
  • Proficient in database management and trend analysis
  • Organized and detail-oriented with strong management capabilities
  • Ability to work independently and lead cross-functional initiatives

Willingness to travel as required

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