Tunisia

CMS AI Specialist

For our office in Tunis

The person we are looking for will support the team in developing AI tools for the CMS.

What will you do?

  • You will drive the technological transformation of the CMS to enhance operational efficiency.

  • You will develop and implement intelligent AI-driven tools to automate workflows and improve system performance.

  • You will collaborate with cross-functional teams to integrate AI solutions within existing CRM and ticketing architectures.

  • You will analyze system data to identify optimization opportunities and support continuous improvement of AI models.

  • You will design and maintain technical documentation for developed AI tools and integrations.

Who are you?

This role is perfect for you if:

  • You are among the first to try a new tool and understand how it works.

  • You have already found tricks to do your job faster.

  • You aim to eliminate the problem at the root, not just manage it once.

  • You are eager to grow in the world of AI and automation.

  • You have a good knowledge of english, at least B2

  • You have a Computer Science / Computer Engineering or ITS degree, or equivalent field experience.

  • You have Basics of programming or scripting (e.g., Python).

  • You have familiarity with connecting systems and tools (API, integrations).

  • You have knowledge of customer operations processes — a big plus if gained in a contact center.

  • Analytical mindset and data orientation.

Technical Skills

  • Conversational AI / NLU.

  • Bot building.

  • Process automation / RPA.

  • Scripting (e.g., Python).

  • APIs and integrations.

  • Data reading and analysis.

Preferred Skills

  • GenAI tools and prompt design.

  • CCaaS, CRM, or ticketing system platforms.

  • English for technical documentation.

Assist Digital obtained the Great Place to Work certification in Italy in 2017.

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