Workplace Services Specialist
Saipem is a global leader in the engineering and construction of major projects for the energy and infrastructure sectors, both offshore and onshore. Saipem is “One Company” organized into business lines: Asset Based Services, Drilling, Energy Carriers, Offshore Wind, Sustainable Infrastructures, Robotics & Industrialized Solutions. The company has 6 fabrication yards and an offshore fleet of 17 construction vessels owned and 15 drilling rigs, of which 9 owned. Always oriented towards technological innovation, the company’s purpose is “Engineering for a sustainable future”. As such Saipem is committed to supporting its clients on the energy transition pathway towards Net Zero, with increasingly digital means, technologies and processes geared for environmental sustainability. Listed on the Milan Stock Exchange, it is present in more than 50 countries around the world and employs about 30,000 people of over 120 nationalities.
Always committed to promoting and supporting the values of diversity and inclusion, Saipem confirms its commitment to valuing differences as a source of mutual enrichment. To this end, it promotes and encourages conditions that allow the removal of every obstacle that limits the full expression of people and their complete development within the organization. It protects and guarantees work conditions that respect individual dignity, while promoting a collaborative, harmonious, fair and supportive work environment.
As Workplace Services Specialist, you will join our Department Workplace Management (IT Function), conducting the following activities:
- Support Management: Coordination of external first-level support, management of user requests, and monitoring of SLA, OLA, and KPI metrics.
- Collaboration and Communication: Collaboration with central teams and participation in CAB and Problem Management meetings, providing technical expertise.
- Software and Process Management: Oversight of the end-user software stack, optimization of license usage, and modernization of processes.
- Quality Assurance and Testing: Active participation in user acceptance testing and analysis of data related to the quality of digital workplace assets.
- Technical Oversight: Support of hardware service lifecycle management and participation in technology tenders by producing technical documentation.
QUALIFICATION: Degree in information technologies or related fields
KNOWLEDGE OF ENGLISH LANGUAGE: Fluent in English
LABOUR RELATIONSHIP: Permanent contract
YEARS OF EXPERIENCE: 3+ years of experience in international environments
IT SKILLS: Proficiency in Help Desk support, Incident Management, ITSM methodology, MDM and SCCM. Solid knowledge of Active Directory, Office 365, and Workplace portfolio solutions. Experienced in Service Now catalogues and managing both internal and external teams.
SOFT SKILLS: Strong Analytic Mindset, Strong People Management skills, managing both Internal and External workforce (Outsourcers), Excellent communication and change management skills, High flexibility and result orientation
NICE TO HAVE: Familiar with ITIL V4, Lean Methodologies and other service management best practices
LOCATION: Milan.
All interested candidates (L.903/03) are invited to consult the privacy policy in accordance with Articles 13 and 14 of GDPR.