Saipem S.p.A.

ServiceNow Administrator

Saipem S.p.A., an International Contractor with a key role in today’s energy transition process, is looking for a for a

SERVICENOW ADMINISTRATOR

to be part of the ServiceNow Operations Team in the IT Area.

Key Responsibilities:

  • Monitor health, usage, and overall compliance of ServiceNow and its applications.
  • Assist in building and maintaining internal technical documentation, manuals, policies, and processes.
  • Assist to Configure and enhance core application including, but not limited to, Service Catalog, Service Portal, Knowledge Base, Management, Project & Portfolio, and Reporting.
  • Understand how ServiceNow can help the company to become more efficient and configure the platform to achieve measurable benefits.
  • Load, manipulate, and maintain data between ServiceNow and other systems.
  • Support implemented and proposed solutions on the ServiceNow platform.
  • Participate in the deployment of features and ServiceNow releases.
  • Make recommendations and participate in implementing ServiceNow requirements.
  • Coordinate application and platform upgrades.
  • Lead development of systems integrations and process automation.
  • Lead the Configuration and maintenance of SLA, catalog items and their associated workflows.
  • Working closely with IT and business partners to configure and improve core platform capabilities in accordance with ITIL best practices.
  • Create and maintain a detailed view of the ServiceNow architecture.
  • Contribute to ServiceNow software releases through configuration tasks and feature delivery.
  • Optimize stability and usability of ServiceNow through regular application maintenance.
  • Collaborate with team members to design best solutions for technical issues.   

Requirements:

  • ServiceNow System Admin certification (admin or higher).
  • Demonstrated ability with ServiceNow incident, change, problem, request, CMDB and knowledge management applications.
  • Experience in IT service management, ITIL certification preferred.
  • Ability to analyze, troubleshoot and resolve complex software application related problems.
  • Applies standard methodology, techniques, procedures and criteria.
  • Ability to analyze raw results, determine/resolve bottlenecks, and create meaningful documentation of testing scenarios and results.
  • 3-5 years’ experience with ServiceNow administration.
  • Up-to-date knowledge of marketplace and technology changes pertinent to ServiceNow, monitoring tools, and ITIL processes.
  • Experience troubleshooting integration management, security, and application issues.
  • Experience with JavaScript, XML, HTML, CSS, and web service integrations using REST, SOAP, etc.
  • Advanced level in spoken and written English.

 

Place of work: Milano, via Russolo 5.

 

I candidati ambosessi (L.903/03) sono invitati a leggere l’informativa sulla privacy (art. 13, D. Lgs. 196/03 ed art. 13 GDPR 679/16).

 

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