Assist Digital is an international company providing end-to-end customer experience services to global brands. For more than 20 years we have been combining human and artificial intelligence to turn every contact into a valuable opportunity.
People are the focus of our projects and our everyday life. We therefore create an open and collaborative work environment, where potential is brought out, where we share skills and experiences. We achieve excellence, sustainable and innovative goals together, leaving a positive impact in the territories we operate in.
For our office in Milan, we are looking for a Senior Project Manager.
About the role
The Project Manager will work with the Delivery team, a mix of talented experts from various backgrounds and experiences, who aim to ensure work is delivered to the highest quality, on time, with the maximum client satisfaction.
As a Senior Project Manager at Assist Digital, you will have a crucial role in driving large, complex impactful projects. Working across three different Service Lines, Experience Design, Marketing Automation and the Digital Factory.
Our SPMs are comfortable across all areas but have clear expertise in the Experience Design Area.
Minimum 5 years of experience in the role.
Deliver work focused on incredible customer experiences including (but not limited to) websites, e-commerce, mobile apps, emerging technologies, design of services.
Experience with large international clients and projects
A level of English that enable to work in an international scenario is mandatory.
Successfully manage clients, partners, and suppliers, to ensure the best outcome for both clients and Assist Digital.
Set up, structure and deliver the end-to-end delivery of projects involving technical, stakeholder or context complexities such as third-party partnership / Integrations , international delivery or fixed deadlines.
Encourage and engage in cross-area and cross-service line collaboration, knowledge sharing, and mentorship.
Ability to define and manage appropriate project approach by methodology or project phase.
Define and negotiate on the Scope of Work with both internal teams and client/s, to ensure engagements are clarity about what will be delivered.
Ability to define and manage effectively budget and resources.
Ability to manage comfortable client sessions with relevant stakeholders and building long-term relationships.
Strong understanding of both waterfall and agile methodologies and when to use them.
Certification in Scrum, Lean or other delivery methodologies is a plus, but is not mandatory.
What do we offer?
A growth path aimed at improving your professionalism
Hybrid Smart Working
Flexible working hours
Access to our corporate conventions
Internal and external training programs with the possibility to achieve professional certifications according to the role
Assist Digital in 2017 and 2021 obtained certification as Great Place to Work in Italy.
“With a view to enhancing diversity and fighting for equal opportunities, this announcement is addressed to all candidates without any kind of discrimination.
The company Assist Digital spa is the data controller of personal data. The data that the Company intended to process are: A) Personal data; B) Information about educational career, professional situation and field of expertise; C) Specific data: health data, data revealing racial or ethnic origin, political opinions, trade-union membership, religious or philosophical beliefs. The legal basis for points A and B is the performance of pre-contractual measures pursuant to art. 6, letter B) of the GDPR.The legal basis for point C is your express consent pursuant to art. 9 of the GDPR. The collected data will be processed to carry out the research, selection and evaluation of the personnel in order to manage your application with reference to a specific job advertisement and to manage your spontaneous application. In the event that you have provided your data by applying to a job advertisement, such data may also be processed for future selections after the explicit consent sent together with the curriculum or subsequently given.
Your data will be kept for the time strictly necessary to fulfill the above mentioned purposes and in any case for a period not exceeding 36 months unless you withdraw, at any time, your consent to the processing of your data. In any case, your data may be processed due to legal obligations and in the exercise of certain rights before the Courts by the Company. You, as data subject of the processing of personal data, may exercise at any time the rights expressly granted by the European Regulation, and in particular: Right to access personal data (art. 15): Right to rectification (art. 16), Right to erase (art.17) , Right to restriction of processing of personal data (art. 18), Right to data portability (art. 20), Right to object (art. 21) Right to lodge a complaint with the competent supervisory authority, Right to withdraw consent . If you wish to exercise the rights listed above, please find here the address of the Controller: Via Angelo Inganni n. 93 Milano Italy or the e-mail address: Dpo.Assist@assistdigital.com. The company Assist Digital spa , considering the protection of personal data of the interested parties to be of the utmost importance, has appointed a data protection officer (DPO) who can be contacted by writing to the e-mail address Dpo.Assist@assistdigital.com for any issue concerning the protection of personal data.