SAP Operation specialist - Mendrisio site (Ticino)

Founded in 1921 and headquartered in Mendrisio (Switzerland), Sintetica's mission is to continuously strive to improve therapies by enhancing its products' formulations and usability for the benefit of clinicians and patients.

We do so in close cooperation with clinical experts who shape our understanding of their unmet needs and drive our efforts to address them. With this trust and insight, we push the limits of science and technology to make therapies safer for patients and easier to perform. Every year we reliably supply millions of doses of our products across a range of therapeutic classes, including anaesthesia and analgesia, while expanding to address further healthcare needs.

Strongly focused on innovation, Sintetica is growing and expanding in international markets, offering a stimulating working environment and a positive culture.

For our site in Mendrisio (Switzerland), we are looking for a SAP OPERATION SPECIALIST (full time) to be included in the Digital Affairs Team.


Essential tasks and responsibilities:

Reporting to the SAP Project Operation Manager, he will take care of the management, definition, implementation, coordination, and related support of the SAP 4 Hana corporate information system. He will assess the functional needs of the business, identifying, guiding, and supporting the implementation of the most suitable technological solutions.

Interfacing with all internal and external stakeholders, he will help define the solutions to be implemented and will actively participate in their implementation within the SAP 4 Hana area operations / logistic system, with regard to releases, rollouts, stabilization, and maintenance.

The SAP Operation Specialist responsibilities include:

  • collect and evaluate the business requirements as part of the SAP project as well as leading the discussion by proposing valid solutions;
  • work closely with System Integrators, monitoring and participating in the implementation of functional requirements;
  • provide technical support in solving problems relating to the SAP application, coordinate internal or external specialists who apply the solution;
  • draw the mapping and workflows of business processes by defining the functional coverage of the related information systems;
  • support the users and all the stakeholders involved, and if necessary, draw up the project documentation (requirements, functional specifications, analyses, user manuals, technical specifications, protocols, and qualification reports);
  • support and coordinate the maintenance activities of the department’s application platforms both from a corrective and evolutionary point of view;
  • coordinate and support user training activities to ensure an effective business management of the system;
  • work closely with his departmental colleagues to ensure an effective systems integration and problem solutions;
  • review technical documentation, including specifications produced by internal or external specialists;
  • plan and support the testing phase of the project, both formal and informal;
  • review and, when applicable, approve project validation documents;
  • cooperate with the validation team on software and hardware qualification;
  • support the issuance and review of IT competence procedures;


Required skills and core competencies:

  • Degree or Diploma in IT or scientific disciplines.
  • IT skills and previous experience in the use and implementation of SAP management software.
  • Knowledge of at least two of the following SAP modules: EWM, MM, SD, PP-PI, QM.
  • At least 2 years of experience in a similar position, preferably but not mandatory, within pharmaceutical manufacturing companies with knowledge of the related information systems validation processes (CSV) in compliance with GAMP and with CFR21 Part 11.
  • Teamwork aptitude, good organizational skills, flexibility.
  • Innovative approach and orientation towards digitization.
  • Good knowledge of English, knowledge of French and German also represents a plus.

Preference will be given to candidates of Swiss nationality and residents (Permit B -C)


We offer

A full-time job in a young, dynamic, and stimulating work environment.


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