Tunisia

Team Leader

For our office in Tunis

The person we are looking for plays an extremely important role in motivating the company's teams and ensuring their success.

Who are you?

  • You have excellent leadership and interpersonal skills
  • You have a positive attitude, good organizational and time management skills
  • You have the ability to manage and motivate staff within a team environment
  • You have the ability to prioritize work and workloads across a team
  • You are fluent in French and English language (written and spoken)
  • You have excellent verbal and written communication skills
  • You have good knowledge and use of the main MS Office applications (word, excel) and e-mail

It is considered as a plus:

  • If you are familiar with customer-care department operations

What are you going to do?

  • You will preside the hall and assist the operators
  • You will manage operational briefings and updates on the specific campaign
  • You will provide initial training and updating on products, services and applications
  • You will be suggesting changes to be applied to the operational processes and for the development of the necessary supports
  • You will be motivating the team entrusted in achieving excellent performance by encouraging team working
  • You will monitor and verify the knowledge acquired by individual operators
  • You will monitor the operational performance of the assigned team (quality and productivity)
  • You will be reporting and monitoring compliance with contractual SLAs and service KPIs

What do we offer?

  • A stimulating, international work environment with heterogeneous teams and opportunities to expand your knowledge
  • Work in a newly opened and modern office in Tunis
  • Ability to develop communication skills in foreign languages
  • A path of growth aimed at enhancing your professionalism
  • Internal educations to develop professional and language skills
  • Welcome kit

 

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