Tunisia

Customer Care Agent – French Speaking

For our office in Tunis

The person we are looking for will provide everyday client support by responding to inquiries by phone and/or digital channels in French and English languages.

Who are you?

  • You are fluent in French (written and spoken) and you have at least B2 level of English
  • You have good organizational and time management skills
  • You are a team player and a problem solver
  • You have a positive attitude and good communication skills
  • You are familiar with customer-care department operations

What you are going to do?

  • You will provide everyday client support by responding to inquiries by phone and/or digital channels in French and English languages
  • You will manage and resolve customer complaints
  • You will document all information according to standard operating procedures
  • You will maintain and improve performance by adhering to standards and guidelines
  • You will update job knowledge by studying new service descriptions; participating in educational opportunities

What do we offer?

  • An interesting and dynamic job in the tourism industry
  • Work in a newly opened and modern office in Tunis
  • A stimulating, international work environment with heterogeneous teams and opportunities to expand your knowledge
  • Ability to develop communication skills in foreign languages
  • A path of growth aimed at enhancing your professionality
  • Internal training to develop professional and language skills
  • Flexible working hours
  • 3 weeks paid training
  • Opportunity to earn target related bonuses
  • Gym and Restaurant in our office
  • Company events

 

Assist Digital in 2017 has been certified as Great Place to Work in Italy.

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