Assist Albania

Italian Language Quality Specialist for customer operations

For our new office in Tirana

Assist Digital is a Customer Experience Management Company. We provide end to end services blending human and artificial intelligence to improve our customer’s business performances.

For our Tirana office we are looking for Italian Language Quality Specialist for customer operations

Who are you?

  • You have excellent analytical and problem-solving skills
  • Outstanding communication skills
  • Excellent organizational skills
  • Excellent knowledge of Italian (written and spoken)
  • Excellent knowledge of English language (written and spoken)
  • Proficient in MS Office (word, excel)

What you are going to do?

  • Monitor and analyze consultants calls and review emails for accuracy of information and call/e-mail handling standards
  • Ensure that consultants are delivering a high level of customer service
  • Verify that agents are providing accurate solutions to customers
  • Record evaluations utilizing departmental quality monitoring programs
  • Deliver coaching feedback to agents on call and email performance
  • Provide Specialist and the Manager with regular performance feedback on the agents
  • Participates in the improvements of quality monitoring forms and quality standards

What do we offer?

  • A growth path aimed at enhancing your professional experience
  • Stimulating, international work environment with heterogenous teams and the opportunity to expand your knowledge
  • Full time employment contract

Assist Digital in 2017 has been certified as Great Place to Work in Italy.

#ThinkDigitalThinkAssist

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