Albania

Multilanguage Team Leader for traveling operations

For our new office in Tirana

Assist Digital is a Customer Experience Management Company. We provide end to end services blending human and artificial intelligence to improve our customer’s business performances.

For our Tirana office we are looking for Team Leader for traveling operations

Who are you?

  • Excellent leadership and interpersonal skills
  • Good decision making and problem-solving skills
  • Ability to manage and motivate staff within a team environment
  • Ability to prioritize work and workloads across a team
  • Excellent verbal and written communication skills
  • Excellent/native knowledge of Italian language
  • Excellent knowledge of English language
  • Good knowledge and use of the main MS Office applications (word, excel) and e-mail
  • Preferably related working experience, coming from international business contexts

What you are going to do?

  • Preside the hall and assist the operators
  • Manage operational briefings and updates on the specific campaign
  • Provide initial training and updating on products, services and applications
  • Suggesting changes to be applied to the operational processes and for the development of the necessary supports
  • Motivating the team entrusted in achieving excellent performance by encouraging teamwork
  • Monitor and verify the knowledge acquired by individual operators
  • Monitor the operational performance of the assigned team (quality and productivity)
  • Reporting and monitoring compliance with contractual SLAs and service KPIs

What do we offer?

  • A growth path aimed at enhancing your professional experience
  • Stimulating, international work environment with heterogenous teams and the opportunity to expand your knowledge
  • Full time employment contract

Assist Digital in 2017 has been certified as Great Place to Work in Italy.

#ThinkDigitalThinkAssist

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